The Peer Network Community — Terms of Service and Code of Conduct
Last updated: May 24, 2026
The Peer Network Community (the “Community”) is a private, invitation-only online forum for certified peer support specialists. It is operated by The Peer Network, LLC (“the company,” “we,” “us”) and hosted at https://community.ipeer.io (and any successor domain). The Community exists so peers can connect, share what is working in the field, and build the profession together. It is not a place where services are delivered to clients, and it is not a substitute for clinical supervision.
By using the Community, you agree to these terms with The Peer Network, LLC. The company may offer other products and services under different terms. These terms apply only to use of the Community.
Important: This is not a crisis service.
The Community is not monitored in real time and is not a substitute for emergency or crisis services. If you, a client, or someone you know is in crisis or experiencing a mental health or substance use emergency, do not post here. Contact 988 (Suicide and Crisis Lifeline), call 911, or go to the nearest emergency room.
Nothing shared in this Community — by members, moderators, or The Peer Network — constitutes clinical, medical, legal, or professional advice, and no provider-client, treatment, employment, or supervisory relationship is created by your participation here.
Important terms
These terms include a number of important provisions that affect your rights and responsibilities, including the disclaimers in Disclaimers, limits on the company’s liability to you in Limits on Liability, your agreement to cover the company for damages caused by your misuse of the Community in Your Responsibility, and an agreement to arbitrate disputes in Disputes.
Your permission to use the Community
Subject to these terms, the company gives you permission to use the Community. Everyone needs to agree to these terms to use the Community.
Eligibility and certification
Your permission to use the Community is subject to the following conditions:
- You must be at least eighteen years old.
- You must be a certified peer support specialist in good standing in your state of practice. You agree that the certification information you provided at registration is accurate and current. If your certification lapses, is suspended, or is revoked, you agree to notify us so your access can be paused or transitioned appropriately.
- You must use the Community in accordance with the Code of Conduct and Content Standards sections below.
- You may no longer use the Community if the company contacts you directly to say that you may not.
Code of Conduct
These eight rules govern member behavior in the Community. Violations may result in your posts being removed, your access being suspended, or your membership being revoked.
1. No Protected Health Information. Ever.
You agree never to share information that could identify a client, group member, family member, or anyone else you have worked with in a professional capacity. This includes names, initials, nicknames, cities, employers, dates of sessions, diagnoses tied to identifiable people, photos, screenshots, and recordings.
Discuss situations in general terms only. “I worked with someone in early recovery who was struggling with isolation” is fine. Anything more specific is not.
If you are unsure whether something crosses the line, leave it out or message a moderator first.
2. Your own recovery story is yours to share.
You may share your own lived experience as you choose. Be mindful that anything you post is visible to every member of this Community, and that you cannot un-share what you have shared.
3. Peer to peer, not clinical supervision.
This Community is for peer-to-peer exchange. It is not a replacement for your clinical supervisor or your employer’s supervision structure. We share ideas and support each other. We do not direct one another’s work with clients.
4. Respect each pathway.
Recovery looks different for everyone. We do not debate which pathway is the right one. We do not push abstinence-only, harm reduction, medication-assisted treatment, faith-based, or any other framework on other peers. All pathways to recovery are welcome here.
5. Professional conduct.
No harassment, discrimination, slurs, or personal attacks. Disagreement is welcome. Disrespect is not. Treat every member the way you would expect to be treated in a professional setting.
6. No solicitation.
Do not pitch products, services, MLMs, paid programs, or your own practice in the Community. Free resources that you have personally vetted belong in the Referral Resources category. If you are unsure whether something counts as solicitation, ask a moderator before posting.
7. Confidentiality of the Community.
What is shared in this Community stays in this Community. You agree not to screenshot, copy, forward, or otherwise share content from this Community outside of it without the explicit permission of the person who posted it.
8. Reporting concerns.
If you see protected health information, a violation of these terms, or you are worried about a peer’s wellbeing, flag the post or message a moderator directly. We will respond promptly and confidentially.
Acceptable use
In addition to the Code of Conduct above, you agree to the following:
- You may not break the law using the Community.
- You may not use or try to use another’s account without their specific permission.
- You may not buy, sell, or otherwise trade in user names or other unique identifiers.
- You may not send advertisements, chain letters, or other solicitations through the Community, or use the Community to gather addresses or other personal data for commercial mailing lists or databases.
- You may not automate access to the Community, or monitor the Community, such as with a web crawler, browser plug-in or add-on, or other computer program that is not a web browser.
- You may not use the Community to send e-mail to distribution lists, newsgroups, or group mail aliases.
- You may not falsely imply that you’re affiliated with or endorsed by the company.
- You may not hyperlink to images or other non-hypertext content on the Community on other webpages.
- You may not remove any marks showing proprietary ownership from materials you download from the Community.
- You may not show any part of the Community on other websites with
<iframe>. - You may not disable, avoid, or circumvent any security or access restrictions of the Community.
- You may not strain infrastructure of the Community with an unreasonable volume of requests, or requests designed to impose an unreasonable load on information systems.
- You may not impersonate others through the Community.
- You may not encourage or help anyone in violation of these terms.
Content standards
- You may not submit content that is illegal, offensive, or otherwise harmful to others, including content that is harassing, inappropriate, abusive, or hateful.
- You may not submit content that violates the law, infringes anyone’s intellectual property rights, violates anyone’s privacy, or breaches agreements you have with others.
- You may not submit content containing malicious computer code, such as computer viruses or spyware.
- You may not submit content as a mere placeholder, to hold a particular address, user name, or other unique identifier.
- You may not use the Community to disclose information that you don’t have the right to disclose, including PHI, others’ confidential information, or others’ personal information.
Mandatory reporting
If you are a mandatory reporter under your state’s laws or your employer’s policies, those obligations are yours alone. Posting about a situation in this Community does not satisfy any mandatory reporting duty, and moderators are not responsible for identifying or acting on reportable situations on your behalf.
Enforcement
The company may investigate and prosecute violations of these terms to the fullest legal extent. The company may notify and cooperate with law enforcement authorities in prosecuting violations of the law and these terms.
The company reserves the right to change, redact, and delete content for any reason. For serious violations — particularly disclosure of PHI — we may act without prior warning. If you believe someone has submitted content in violation of these terms, contact us immediately at the address in the Contact section below.
Your account
You must create and log into an account to use the Community. To create an account, you must provide your name, email, state of practice, certification type and number, year you were certified, and the populations you serve. You agree to provide accurate information and to keep it up to date. You may close your account at any time by emailing us at the address below.
You agree to be responsible for all action taken using your account, whether authorized by you or not, until you either close your account or notify the company that your account has been compromised. You agree to notify the company immediately if you suspect your account has been compromised. You agree to select a secure password for your account and keep it secret.
The company may restrict, suspend, or close your account according to its policy for handling copyright-related takedown requests, if your certification is no longer in good standing, or if the company reasonably believes that you’ve broken any rule in these terms.
Your content
Nothing in these terms gives the company any ownership rights in intellectual property that you share with the Community, such as your account information, posts, or other content you submit. Nothing in these terms gives you any ownership rights in the company’s intellectual property.
Between you and the company, you remain solely responsible for content you submit. You agree not to wrongly imply that content you submit is sponsored or approved by the company. These terms do not obligate the company to store, maintain, or provide copies of content you submit, or to change it.
Content you submit belongs to you, and you decide what permission to give others for it. At a minimum, you grant the company a non-exclusive, royalty-free, worldwide license to host, store, publish, display, and distribute your content within the Community for the purpose of operating it. That special license allows the company to copy, publish, and analyze content you submit.
When content you submit is removed, whether by you or by the company, the company’s special license ends when the last copy disappears from the company’s backups, caches, and other systems. Other licenses you apply to content you submit, such as Creative Commons licenses, may continue after your content is removed.
Others who receive content you submit may violate the terms on which you license your content. You agree that the company will not be liable to you for those violations or their consequences.
Privacy
How we handle your data is described in our Privacy Policy, which is incorporated into these terms by reference. By accepting these terms, you also agree to the Privacy Policy.
Third-party resources
Members may share links, organizations, programs, or other resources in this Community. The Peer Network does not vet, endorse, or guarantee any third-party resource shared by members. If you choose to use, contact, or refer someone to a resource shared here, you do so at your own discretion and risk.
The Community may also hyperlink to or integrate services run by others. The company does not make any warranty about services run by others, or content they may provide. Use of services run by others may be governed by other terms between you and the one running the service.
Your responsibility (indemnification)
You agree to indemnify the company from legal claims by others related to your breach of these terms, or breach of these terms by others using your account. This includes claims arising from content you post or your violation of any law or third-party right, including privacy, confidentiality, or intellectual property rights of any client or other person.
Both you and the company agree to notify the other side of any legal claims for which you might have to indemnify the company as soon as possible. If the company fails to notify you of a legal claim promptly, you won’t have to indemnify the company for damages that you could have defended against or mitigated with prompt notice. You agree to allow the company to control investigation, defense, and settlement of legal claims for which you would have to indemnify the company, and to cooperate with those efforts. The company agrees not to agree to any settlement that admits fault for you or imposes obligations on you without your prior agreement.
Disclaimers
You accept all risk of using the Community and content on the Community. As far as the law allows, the company and its suppliers provide the Community as is and as available, without any warranty whatsoever, express or implied.
Content posted by members reflects their individual views and experiences. It is not professional, clinical, medical, legal, or supervisory advice. The Peer Network does not endorse, verify, or take responsibility for advice, recommendations, or resources shared by members. You are responsible for your own professional judgment and for following your employer’s policies, your state’s regulations, and your certification’s scope of practice.
Limits on liability
Neither the company nor its suppliers will be liable to you for breach-of-contract damages their personnel could not have reasonably foreseen when you agreed to these terms.
As far as the law allows, the total liability to you for claims of any kind that are related to the Community or content on the Community will be limited to one hundred dollars ($100).
Feedback
The company welcomes your feedback and suggestions for the Community. See the Contact section below for ways to get in touch with us.
You agree that the company will be free to act on feedback and suggestions you provide, and that the company won’t have to notify you that your feedback was used, get your permission to use it, or pay you. You agree not to submit feedback or suggestions that you believe might be confidential or proprietary, to you or others.
Termination
Either you or the company may end the agreement written out in these terms at any time. When our agreement ends, your permission to use the Community also ends.
You may leave the Community at any time by requesting account deletion at the contact address below. When you leave, your account will be anonymized and your profile information removed. Posts you have made will remain in place unless you specifically request their removal, in which case we will remove them within a reasonable time except where doing so would disrupt ongoing conversations in a way that harms other members. Quoted excerpts in others’ replies and routine system backups may persist for a reasonable period.
The following provisions survive the end of our agreement: Your Content, Feedback, Your Responsibility, Disclaimers, Limits on Liability, Disputes, and General Terms.
Disputes
The State of Missouri will govern any dispute related to these terms or your use of the Community, without regard to its conflict-of-laws principles.
You and the company agree to seek injunctions related to these terms only in state or federal court located in Missouri. Neither you nor the company will object to jurisdiction, forum, or venue in those courts.
Other than to seek an injunction or for claims under the Computer Fraud and Abuse Act, you and the company will resolve any dispute by binding American Arbitration Association arbitration. Arbitration will follow the AAA’s Commercial Arbitration Rules and Supplementary Procedures for Consumer Related Disputes. Arbitration will happen in Missouri.
You will settle any dispute as an individual, and not as part of a class action or other representative proceeding, whether as the plaintiff or a class member. No arbitrator will consolidate any dispute with any other arbitration without the company’s permission.
Any arbitration award will include costs of the arbitration, reasonable attorneys’ fees, and reasonable costs for witnesses. You and the company may enter arbitration awards in any court with jurisdiction.
General terms
If a provision of these terms is unenforceable as written, but could be changed to make it enforceable, that provision should be modified to the minimum extent necessary to make it enforceable. Otherwise, that provision should be removed.
You may not assign your agreement with the company. The company may assign your agreement to any affiliate of the company, any other company that obtains control of the company, or any other company that buys assets of the company related to the Community. Any attempted assignment against these terms has no legal effect.
Neither the exercise of any right under this Agreement, nor waiver of any breach of this Agreement, waives any other breach of this Agreement.
These terms, together with the Privacy Policy, embody the entire agreement between you and the company about use of the Community. These terms entirely replace any other agreements about your use of the Community, written or not.
Contact
You may notify the company under these terms, and send questions, requests, or legal notices, at:
The Peer Network, LLC
Email: info@thepeernetwork.com
Office: 314.200.5851
The company may notify you under these terms using the e-mail address you provide for your account, or by posting a message to the homepage of the Community or your account page.
Changes
The company last updated these terms on May 24, 2026, and may update these terms again. The company will post all updates to the Community. For updates that contain substantial changes, the company agrees to e-mail you, if you’ve created an account and provided a valid e-mail address. The company may also announce updates with special messages or alerts on the Community.
Once you get notice of an update to these terms, you must agree to the new terms in order to keep using the Community.